Returns & Exchanges
We want you to love your Julep favorites, which is why we offer a 30-day return window for items that don't meet your expectations. If you are not completely satisfied with your beauty purchase, we are happy to assist with a refund or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all caps are tightened and products are secured to prevent leaking during transit.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing